Strategic Management and Corporate Governance – US001
Overview
Organisations today operate within a very competitive and dynamic environment. Its survival depends upon good management and leadership more importantly to have a clear vision about the business, and the industry it operates within. It has to create a strategy to enable the organisation to provide not only value to its stakeholders but also to secure competitive advantage.
Strategic management is thus an important aspect of every manager’s responsibility. He has to determine the direction of change and with leadership to implement these strategic moves that will enhance the performance of his organisation.
This course has been designed to provide managers with a clear understanding of strategic management and to give the participants the necessary knowledge and techniques to devise an effective strategy for his organisation.
Strategic management without effective Corporate Governance will not serve the interests of the organisation and meet the expectations of their stakeholders. The value of sound Corporate Governance policies must be fully understood and implemented.
Learning Outcomes
- Think and act strategically for the development of the organisation.
- Undertake a comprehensive review of the organisation, its business, its competitive strengths including its products and services.
- Appreciate and assess the impact the external environment has on the organisation and its strategy.
- Apply relevant analytical tools for the development of business strategies.
- Develop innovative strategic options to handle the competitive environment effectively.
- Undertake the evaluation of strategic options and their selection. Implement and control the strategic direction of the organisation.
- Develop appropriate policies and regulations for effective Corporate Governance.
Who Should Attend
This programme is designed for upper level and senior level executives who are and will be involved in the development of strategy for the organisation
Programme Outline
- Understand the company’s strategy
- Establishing Company Directions and vision. Industry and Competitive Analysis
- Evaluating company resources and competitive capabilities
- Achieving Strategy and competitive advantage
- Strategies for competing in Global markets
- Building resources and organisational capabilities
- Managing the internal organisation to promote effective execution of strategies
- Understanding corporate culture and strategic leadership
- Evaluating and controlling strategy implementation
- Corporate Governance practices and policy making
Methodology
The course will be delivered through facilitation sessions, lectures, group discussions, group interactive presentation, case study and role play
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No -: 2030(1505)
Contact Person -:
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address -:
Leadership Strategic Change – US002
Overview
Successful change management and organization transformation require managers to be aware and to have leadership skills. A full understanding of the processes for change together with a clear understanding of human needs and aspirations will ensure that the change transformation interventions will be successful.
Learning Outcomes
- Critically examine issues of leadership, corporate culture and diversity.
- Establish the scope of Organisational Change Development.
- Align change objectives with the strategic objectives of the organisation.
- Understand individual differences.
- Select and implement change interventions.
- Examine and assess critically resistances to change and develop appropriate actions to overcome resistances.
- Diffuse and institutionalise change.
- Review and communicate change activities and organisation transformation.
Who Should Attend
This programme is designed for upper level and senior level executives who are and will be involved in leading and implementing successful organisational change and transformation to meet the strategic and long term objectives of the organisation.
Programme Outline
- Strategic issues of organisational change and transformation
- Leadership concepts, theories, styles and practices for effective leadership
- Strategic management in a globalised and competitive environment
- Examining the different change processes leading to transformation from transition to future state
- Resistance to change and leadership influences
- The role of change agents
- Change intervention strategies initiative
- Leadership to facilitate and lead change
Methodology
The course will be delivered through facilitation sessions, lectures, group discussions, group interactive presentation, case study and role play
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No
2030(1505)
Contact Person -:
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Decision Making and Negotiation Strategies – US003
Overview
The exercise of judgment and the ability to analyse and evaluate situations and problems occupy a large proportion of any strategic manager’s time and attention. It is thus important for managers to assess uncertainty and evaluate the risks of the strategic options available.
Negotiation is a skill that can be acquired. This requires understanding of the psychology of judgment and the employment of known techniques and practices.
Learning Outcomes
- Lead strategies for effective decision making.
- Develop strategies for analysis.
- Evaluate decision making skills and to develop methods to improve performance.
- Manage joint decision making.
- Develop a negotiation style for effective outcomes.
- Manage complex negotiations with challenging parties.
- Identify and counter negotiation tactics.
Who Should Attend
This programme is designed for upper level and senior level executives who are and will be involved in negotiations with a variety of organisations and individuals and where critical decisions have to be made individually or jointly to further the strategic interests of their organisation.
Programme Outline
- Judgment and the decision making process
- Risk analysis
- Decision making process
- Gathering information
- Principles of negotiation
- Preparation for negotiation
- Problem solving techniques
Methodology
The course will be delivered through facilitation sessions, lectures, group discussions, group interactive presentation, case study and role play
Certification & Endorsement by : International Professional Managers Association, UK
Duration :Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Contact Person -:
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Performance Management – US004
Overview
The improvement of Managerial Performance at the Workplace if of particular importance to management today.
The need to provide good value for money and to improve the organisation’s use of resources. Performance management requires managers to develop interpersonal skills and at the same time understand the impact of new technology and systems and how they contribute towards productivity and improved performance.
This course has been designed to enable the manager to get the best from their staff and their resources leading towards increased productivity. The achievement of increased productivity and effective performance from their staff is both challenging and rewarding for all concerned.
Learning Outcomes
- Develop the skills and techniques necessary to improve the performance of their staff.
- Integrate staff goals with organisational goals.
- Develop staff performance plans.
- Create and sustain staff commitment.
- Develop control and monitoring systems to measure performance.
- Critically examine all systems and business processes and their contribution to improved workflow, quality and information provision.
- Integrate IT and other technological equipment into business systems and processes.
Who Should Attend
This programme is designed for managers and supervisors who are responsible for the administrative and operational management functions within the organisation. Also include section leaders who are responsible for productivity and performance of their subordinates.
Programme Outline
- Attitudes and approaches to performance management.
- Formal and informal aspects of performance planning and appraisal identifying organisational and personal goals.
- Attitudes to improved Job and work performance.
- Implementing the Performance Management Process Setting goals.
- Establishing feedback mechanisms Monitoring performance.
- IT and communications technology Business System Analysis.
Methodology
The course will be delivered through facilitation sessions, lectures, group discussions, group interactive presentation, case study and role play
Certification & Endorsement by :International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day)per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Corporate Financial Management – US005
Overview
Organisations today require their managers to be concerned with a fuller understanding of financial markets and instruments.
Financial markets are well developed and serve organisations, investors and needless to say, spectators.
Financial markets are globalised institutions and create the necessary environment for organisations to improve their liquidity.
Learning Outcomes
- Understand the financial function of the organisation.
- Analyse the financial performance of their organisation.
- Understand and apply different techniques in the evaluation of capital projects.
- Understand how projects are finance.
- Determine most effective ways of financing capital projects.
- Understand risk and how risks are analysed and managed.
- Develop working capital and cash budgets.
- Consider capital structure and dividend policies.
- Understand and make decisions concerning investment policies, hedging policies and derivative.
Who Should Attend
Senior and middle management responsible or will be responsible for contributing towards the strategic management of the organisation. This course is ideal to provide a comprehensive understanding of financial matters that are vital for decision making.
Programme Outline
- The financial world
- The investment decision
- Project Appraisal - Cash flow and applications
- Capital Rationing
- Risk
- Portfolio Theory
- Capital Asset Pricing Model
- The Stock markets and their financial products
- Raising Equity Capital
- Long Term debts
- Value Based Management
- Managing Foreign Exchange Risks
Methodology
The course will be delivered through facilitation sessions, lectures, group discussions, group interactive presentation, case study and role play.
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Financial Planning and Management – US006
Overview
Finance is an all encompassing activity of any organisation. It must have the ability to meet its short and long term needs and at the same time build up its financial resources to meet the demands of its strategic direction and vision.
Finance must not be the responsibility of the Finance Department or the Treasury Department alone. It is the responsibility of all managers, at each and every level of the organisation to have a full working knowledge of financial management and planning.
The need for financial control cannot be over emphasised. It is the control of costs and income which allows the organization as a whole to improve its performance and its ability to innovate and be creative in supporting its value chain.
Financial planning and good budgetary control measures including a good reporting and information system will assist and give confidence to the key decision makers within the organisation.
Learning Outcomes
- Provide all managers in the organisation the manager with the necessary understanding of finance and its important role in organisation.
- Allow management to appreciate the key issues in Finance to facilitate decision making.
- Enable the manager to interpret company financial statements and reports.
- Examine the control and framing of budgets that contribute towards the development and implementation of the strategic direction of the organisation.
- Enable the manager to design and develop systems to ensure sound financial management.
- Provide managers with the necessary IT skills to facilitate financial planning and management.
Who Should Attend
All Directors, Senior Managers, Functional managers and Departmental heads responsible for the financial control of budgets and finance
Programme Outline
- Fundamentals of finance accounting and management accounting systems.
- Budgetary control procedures and systems for effective planning.
- Working capital and cash flow analysis and control.
- Developing policies for effective credit and financial control. Sources of financing and their impact on the organisation. Auditing and control.
- Financial evaluation including cost benefit analysis.
- Using computer accounting systems and its implementation for the organisation.
- Using Microsoft Excel for financial analysis.
(Note: This course will also include hands on workshops on computers to develop financial models for sensitivity analysis. Knowledge of Excel spreadsheets is NOT a pre-requisite for this course)
Methodology
The course will be delivered through facilitation sessions, lectures, group discussions, group interactive presentation, case study and role play.
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Investment – Equities And Bonds – US007
Overview
Organisations today require their managers to be concerned with a fuller understanding of financial markets and instruments. Financial markets are well developed and serve organisations, investors and needless to say, speculators.
Financial markets are globalised institutions and create the necessary environment for organisations to improve their liquidity.
Learning Outcomes
- Understand the workings of financial markets.
- Understand the different types of equities and bonds.
- Appreciate the changes and governance of financial markets.
- Determine most effective ways of financing capital projects.
- Understand risk and how risks are analysed and managed for both equity and bond markets.
Who Should Attend
Senior and Middle management executives who are involved or will be involved in framing and undertaking the investment policies of the organization. This course is ideal for managers who work or are intending to work in the financial services.
Programme Outline
- Types of Equity
- Modern Capital Markets
- Stock Exchange Equity Markets
- Primary Fund raising
- Emerging Markets
- Structure of investment banks
- Asset and Fund Management
- Bonds and Bonds issuance
- Investors in Bond markets
- Financial calculations
- Bond Strategies
- Risk Analysis
- Derivatives and Options
Methodology
The course will be delivered through facilitation sessions, lectures, group discussions, group interactive presentation, case study and role play.
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
High Performance Leadership For SME – US008
Overview
- Approach: P.A.N.G.L.I.M.A.
- Prepare people for battle using leadership skills
- Attitude change required for transformation
- Notice what drives human behavior and motivate staff
- Go into battle
- Lead and provide solutions from the experience
- Insist on breakthrough improvement
- Manage and strategise the battle
- Analyse your actions and provide feedback
Learning Outcomes
- To enable participants to be apply competencies under the major areas of leadership
- Realise potential for personal leadership through building on strengths
- Improve self image and motivation
- Overcome past conditioning and obstacles to leadership
- Design your success plan
- Achieve the level of a solution provider
- Design an action plan and drive the plan for every situation using project management techniques
Who Should Attend
This workshop is designed for those who wish to enhance their leadership skills towards having a better team spirit. It is applicable to everybody in the organisation. They will learn how to recognise and tailor their leadership approach accordingly.
Often placed in a position of authority over their former peers, many need to know how to handle this new situation. High Performance Leadership gives the skills necessary to handle such situations with confidence.
Course Content
MODULE 1 : Vision and Values
- Personality assessment of current leadership skills
- What do you want to accomplish
- Current event
- Attitude change that is required
- Problem solving
- Decision making
- Knowledge about work
- Practical values
- How to pace
- How to lead
- Avoiding the expert trap
- Break self limiting beliefs to achieve results
MODULE 2 : Direction
- Goal setting
- Set stretch goals
- Asking for breakthrough improvement
- Effective delegation
- Managing by projects- PM principles
MODULE 3 : Leading your organization into new market channels and exploring opportunities.
Role play
- Asserting yourself as a subject matter expert
- Asking more probing questions
Methodology
Case study method: Problem solving and decision making, exchange of ideas
Lecture: Knowledge acquisition
Role play: Near life situations
Sensitivity : Change attitudes and interpersonal skills
Coaching games: Problem solving and decision making
Application: Set projects to determine understanding
In basket: Real life situation solving
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Professional Selling Skills – US009
Overview
No matter how fantastic your product or service is, or how talented your sales team are, they will not be able to make a deal with your client if they do not know how to convince your prospects what you're selling will benefit them. To be successful & effective in selling your sales team must be prepared with all the necessary right things before the sales appointment, know what to ask & present during the sales call and execute the appropriate plan after the sales visit. Without knowing the proper techniques and strategy in the selling process, most efforts may go to waste.
Through this intensive professional sales training workshop, you will learn how to gain your clients business by earning their trust. It is designed to equip sales people with a practical approach to understand and execute the sales tools & techniques that will effectively help them in their engagement with the prospect during the sales cycle.
Learning Outcomes
- Develop a plan to manage the sales process
- Win the confidence and trust of prospects by knowing customer’s decision & buying practices
- Successfully sell on a consultative level, using effective questioning techniques
- Effectively communicate your product/service competitive advantages
- Build long-term sales relationships by offering solutions with your client in mind
- Uncover customer resistance and overcome objections
- Know when—and how—to close the sale
Who Should Attend
Firstly, it is suited for sales personnel to acquire all ‘must have’ selling strategies. Also, to arm experienced sales people with sharper selling skills for them to achieve greater sales closing rates which include:
- Sales Managers
- Sales Executives
- Sales Supervisors
- Sales Engineers
- Sales Officers
- Sales/Marketing Personnel
Course Content
MODULE 1: THE FUNDAMENTALS OF SALES
- The Definition of Selling (What is Selling?)
- Understanding Customer Decision Making & Buying Practices
- The Need to Understand Sales Terminology to Portray Credibility
- The Concept of Sales Base to Identify the Ideal Customer Profile
- Effective Method of Qualifying Prospects
MODULE 2: THE PROFESSIONAL SELLING PROCESS
- The Six Steps Professional Selling Process (PSP)
- PSP 1: The Preparation Phase
- The Importance of First Good Impression
- Managing Your Daily Sales Time Cycle
- PSP 2: Establish Rapport
- Why Build Rapport & Trust?
- Effective Communication Skills to Build Rapport
- Control Body Language (S.O.F.T.E.N.)
- The 5 Simple Methods to Establish & Maintain Rapport
- PSP 3: Define Needs
- The Power of Questioning in Selling
- Practical Selling Tools 1: “Questions Bank”
- PSP 4: Presenting Benefits
- Practical Selling Tools 2: “3-Boxes” for Identifying Your Competitive Edge
- Using the GAP Formula to Create the Need
- Understanding the Product & Pricing Concept
- Simple Steps to Present Value Proposition
MODULE 3: HANDLING OBJECTIONS & CLOSING TECHNIQUES
- PSP 5: Overcome Concerns
- What is a Customer Concern?
- How to Prevent Customer Concerns Before it Happens
- Process of Handling Customer Concerns Effectively
- PSP 6: Closing The Sales
- The Principle Of Sales Closure
- The Importance of Buying Signal that Leads to Successful Selling
- Practical Sales Closing Techniques that Works!
- Executing the Sales & Establishing Relationship
- The Importance of Referrals
- The 5 Pearls of Sales Wisdom
MODULE 4: MANAGING YOURSELF
- Why Do You Want to be in Sales?
- 12 Characteristic of a Competent Sales Person
- Establishing Credibility & Behaving Professionally
- The 4 Level of Trust Building with Your Customers
- Developing Your P.L.E.A.S.E.D. Character
- The Personal Preparation Before a Sales Visit
Methodology
Using a combination of conceptual presentation, role-plays, exercises & break-out session discussion, participants are able to develop skill sets to deal with selling issues in creative ways that enhance their own effectiveness as well as that of their team members.
In summary, the training techniques encompassing:
- Short Interactive Lectures
- Small Group Dynamic Discussion
- Role Plays
- Individual Exercises
- Group Presentation
- Questions & Answers
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Performance Management For SME – US010
Overview
In any business enterprise, the key decisions made are often based on considerations pertaining to how these decisions affect organizational performance.. To ensure that organizational performance requirements are met are met as far as possible, it would be necessary to develop a comprehensive understanding of performance management in order for all employees to be actively involved in improving their individual as well as their team based performance levels. Failing to do so would frustrate attempts to ensure that performance improvements are continually undertaken in the organization.
This two day training program serves to ensure that the basic concepts pertaining to performance management are understood and may be applied in the workplace.
Learning Outcomes
- Define key components of performance management system
- Recognize key elements of a performance management process
- Explain the fundamental factors of performance excellence
- List the key elements for successful performance from individuals to meet organizational needs
- Explain how teamwork contributes to achieving personal and organizational objective
- Develop an action plan that incorporates personal and team contributions in achieving key performance indicators
Who Should Attend
General Managers, Departmental Managers, Line Managers, supervisors and practitioners who have a role to play directly or indirectly in improving organizational performance.
Course Contents
This course focuses on developing the necessary competencies to learn and apply concepts relating to performance management in the workplace. It provides a sound framework for undertaking performance management through an analysis of the performance management process and provides participants with a structured approach towards achieving performance excellence.
The course includes a thorough description on how to improve performance management both at an organizational as well as at an individual level. At an organizational level, the participants will be trained on how to construct a performance management action plan. This shall be possible after they develop on an individual level, the participants will learn how to improve individual performance and how to build and nurture team based working relationships in order to sustain and continually improve performance.
Methodology
Individual Exercises
- All participants will be required to undertake a pre and post test before and after the session as a means of evaluating their understanding level on performance management
- A mind map will be provided to ensure that the participants can understand the overall concepts related to performance management
Self Diagnostic Test
- Participants will be required to undertake the following diagnostic tests to assess the competency levels with regard to each of the following attributes
- My nature
- Active listening
Skill Building Exercise
- Participants will be required to undertake skill building exercises that relate to
- Undertaking team based analysis to determine how teams contribute to performance improvement
- Developing an action plan incorporating personal and team contribution in achieving organizational business objectives
Group based discussion
- Participants will be divided into groups where they will be required to discuss and document key issues relating to
- Key requirements for improving performance at the workplace
- Causes for problems associated with improving performance
Case study
- A case study relating to a problem situation will be presented to enable participants to apply the concepts of performance management
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Strategic Change Management For SME – US011
Overview
“To improve is to change; to be perfect is to change often.” – Winston Churchill
Change is natural. Change is inevitable. We cannot stay put. Today, organisations are compelled to change at a greater frequency and speed than ever before. In fact, there is no place to hide!
This unique programme provides you with the hands-on “How To”, instead of just the “What and Why” of successful change management in a holistic and pragmatic manner. You will learn how to apply the established change management process model, complete with various tactics and specific actions, in real world situations. The main focus is not only on getting results, but the desired results. This demands both leadership and management knowledge and skills. Obviously, so much resource goes into change initiatives everyday that no organisation should leave its future up to chance.
Whether you are about to embark on a major change effort, or in the midst of a struggling change effort, you will be able to learn from this programme with the best practices of change management which are vitally important for your organisation’s success as well as your own success.
Learning Outcomes
- Understand the dynamics of organisational change, its causes, its pitfalls and the criteria for success
- Learn the strategic and operational aspects of leading and managing organisational change
- Utilise the assessment tools, templates and guidelines for effective planning and implementing change initiatives
- Integrate people, organisational and technology changes into a single change management plan
- Design appropriate measurements for change results and sustain desired performance
Who Should Attend
- Senior Managers
- Managers
Course Contents
Envision The Journey
- Clarify Vision
- Create Change Leadership Team
- Escalate Urgency
Light The Path
- Identify Initiatives
- Communicate Change
Mobilize The Resources
- Deliver Results
- Manage Resistance
Leverage The Gains
- Increase Change Momentum
- Anchor Change In Culture
Methodology
Using a combination of conceptual presentation, role-plays, exercises & break-out session discussion, participants are able to develop skill sets to deal with selling issues in creative ways that enhance their own effectiveness as well as that of their team members.
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Women In Leadership – US012
Overview
Professional development is indicated as crucial to career planning and managing the multifaceted roles of women. Participants will be guided through contemporary ideas on leadership, career planning, negotiation and management and are encouraged to develop a greater understanding of themselves and their impact on others. They will also learn how to overcome barriers that can exist in the workplace that may hinder professional growth.
Learning Outcomes
- Be in a position to take charge of their future.
- Be in a position to devise career action plans.
- Understand how to benefit from coaching and mentoring roles in the workplace.
- Develop transactional and transformational leadership practices.
- Develop more confidence in their ability to mobilise others toward action.
- Be able to use specific skills to build group cohesion and improve communication.
- Have a range of change strategies to implement and overcome blocks in the workplace.
- Develop their analytical and systems thinking to improve their leadership effectiveness.
Who Should Attend
This program provides a unique learning environment for women from all industries who currently hold, or aspire to leadership positions. The program will assist their professional growth and development and will aid them on their ascent to the top of their profession.
Course Contents
MODULE 1
- Balance of life/career planning
- Stress management
- Managing gender differences
- Developing self confidence
- Motivation
- Coaching and mentoring
MODULE 2
- Leadership
- Analysis of your leadership philosophy
- Effective communication
- Communication styles
- Characteristics of assertive communication
- Difficult people and situations
- Adapting to the needs and styles of others
Methodology
Using a combination of conceptual presentation, role-plays, exercises & break-out session discussion, participants are able to develop skill sets to deal with selling issues in creative ways that enhance their own effectiveness as well as that of their team members
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Business Model Innovation For SME – US013
“The worst mistake in strategy is to compete with your competitors on the same thing. You want to find a different kind of value that you can deliver to a different set of customers. Strategy is fundamentally about how you're going to deliver unique value."
Michael Porter, Harvard University
Overview
Everywhere, products are being commoditised, services are being imitated, and traditional barriers to entry are collapsing. Your market share is shrinking as competition intensifies. You are encountering great challenges in differentiating your products or services in the crowded market space you are in. You want to discover the essential ingredient of outstanding business success, the decisive factor that differentiates exceptional companies from those that are just plain average.
To break from the pack, you need to develop alternative methods of doing business--different from that of your competitors. Specifically, it is paramount that you, as the business owner or manager, need to innovate your business model, the holistic game-changing strategy that makes the competition irrelevant.
This unique workshop, based on best practices coupled with years of on-the-job experiences, provides you with the “How” to find ideas, insights and opportunities that will help you differentiate your business and break from the pack for a profitable growth.
Learning Outcomes
- Understand the current economic situation and its impacts on your business
- Understand the old and new paradigm of competition and generic business model
- Visualise your business’s current competitive position
- Explore new business opportunities using business model innovation tools and techniques
- Create a new business model that is differentiated and viable
- Describe how to translate the business model into actions
- Understand how to plan the relevant initiatives effectively for implementation
Who Should Attend
- General Managers
- Senior Managers
- Managers
Course Contents
Introduction
- Current Economic Situation Review
- Old Vs New Paradigm of Competition
- Creation of New Markets
- Generic Business Model
- Business Model Concepts
- Success Stories
Visual Awakening
- Macro and Micro Environmental Analysis
- “As Is” Value Proposition Analysis
- “As Is” Business Model Analysis
Opportunity Exploration
- Business Definition
- Non-Customer Identification
- Value Innovation
- Strategic Reinforcement
- “To Be” Value Proposition
New BM Visualisation
- “To Be” Business Model Design
- Strategic Differentiation?
Business Model Execution
- Translating Business Model Into Actions
- Business Model Execution
Methodology
Case study method : Problem solving and decision making, exchange of ideas
Lecture : Knowledge acquisition
Role play : Near life situations
Sensitivity : Change attitudes and interpersonal skills
Coaching games : Problem solving and decision making
Application : Set projects to determine understanding
In basket : Real life situation solving
Certification & Endorsement by : International Professional Managers Association, UK
Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Effective Talent Management For SME – US014
Overview
Talent Management is a powerful tool that helps a company stands out against the Competition. It is a key business process that focuses on how the company manages and invests in their people to meet the business needs. With it, the company can make the best use of their talent and support the associates’ development consistently worldwide.
Talent Management is a set of processes that allow a company to increase value provided by their human capital. The key process that involves are as follows:-
- Goal alignment
- Candidate selection
- Performance management
- Employee development
- Rewards delivery
Learning Outcomes
When Talent Management is implemented in an organization, the workforce will be:-
- Suitable
- Engaged / Committed
- Flexible / Adaptive
- Productive
Talent Management’s core concept is to get away from the “fill in the box” thinking to one that is more pro-active and also to be much closer to building the skills sets required to achieve business success. Besides that, the key success in talent acquisition is the unique way that you are able to tap into “top performers” who are not really looking for another job.
The importance of Talent Management is to understand workforce demographics for both current & future ones. Furthermore, knowing and identifying economic issues impacting organizational sustainability would help to the Talent Management process.
Who Should Attend
This course has no bounds! Regardless of what profession you are in or what level you are within your organization.
Anyone in Management.
Course Contents
Develop the Human Capital
The future of the Company depends on clear and aligned business goals and the right people to successfully implement its strategy. Our Talent Management process ensures that we identify and match talent with Business requirements, so that we have the leaders ready and in place to achieve our goals.
Managers identify key positions and high potential people and review individual potential against position requirements. Talent Management is the process for identifying our leadership needs and assessing candidates worldwide.
Below are the elements that required to develop a human capital:-
- Attracts and retains the best talent and team
- Empowers and enable others to act
- Maintains high and fair accountability for actions and results
- Provides constructive feedback and coaching
Characteristics of Good Talent Management
- Ownership and involvement
- Business objectives permeate every aspect of the system
- The system is measured in real business terms and results are acted upon
- Hire the right people
- Acclimate new employees
- Discuss career interests with employees
- Identify developmental opportunities
- Identify training opportunities
- Offer appropriate rewards and recognition
- Help employees to advance
- Create a workplace that has meaning and purpose
Issues to be discussed in Talent Management
- What are our future business challenges?
- Which individuals have the greatest potential for high performance in key positions?
- How prepared are they to take on such positions in the future? What needs to be done to ensure that they are prepared?
- What has been accomplished in past positions? How has it been accomplished?
- What development opportunities, experiences and education are critical to leadership development? Which development opportunities would stretch the candidates’ skills?
- Does the organization have the flow and availability of talent to maintain quality in key leadership positions?
Managing Key Talent Effectively
- Identify key roles
- Take an inventory of your talent management skills
- Measure the right things
- Set up a process-wide feedback
Talent Management Process

Talent Acquisition Strategies
- Strengthen Your Own Direct Reports
- Establish a talent Standard… sharp difference between poor; average and excellent performance is creating a benchmark for evaluation and promotion
- Influence People Decisions Far Down the Organization
- Drive a Simple, Probing review of Talent
- Hold Managers Accountable for the strength of their talent pools
- Poaching talent
Talent Retention Tools
- Career development opportunity
- Sense of accomplishment
- Job security
- Confidence in future
- Good compensation
- Recognition
- Fairly evaluating job performance
Methodology
- Case study method: Problem solving and decision making, exchange of ideas
- Lecture : Knowledge acquisition
- Role play : Near life situations
- Sensitivity : Change attitudes and interpersonal skills
- Coaching games : Problem solving and decision making
- Application : Set projects to determine understanding
- In basket : Real life situation solving
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Essential Interpersonal Communication For SME – US015
Overview
Interpersonal Communication is designed to develop communication and relationship building skills in the business context. Participants will learn the important key principles in communicating effectively, particularly interpersonal communication methods. Furthermore various skills on Listening, communicating, questioning, influencing, dealing with difficult people, body language and relationship building will be covered in this program.
Learning Outcomes
- Understanding the quantum mind dynamics in communication
- Understanding the importance of healthy self-image in effective communication
- Understanding Emotional Intelligence (EQ)
- How to recognize and relate to different personalities
- How to master the art of listening in order to communicate empathetically
- How to get on someone’s wavelength
- How to open, structure and close conversation
- How to give and take instruction effectively
- How to read interpret and use body language
- How to influence people to your way of thinking
- How to hear, recognize and use the different communication styles between men and women
- How to deal with difficult people
Who Should Attend
All levels in the organization, especially for those who want to master people skills.
Course Contents
How Human Communicates
- Brain and Behavior
- 5 ways how human process Information
- Emotional Intelligence (EQ)
- Building Healthy Self Image
- Quantum Mind Dynamics
- Beliefs, Values, Attitudes
- Understanding Sub-Conscious Mind
How we SPEAK?
- Opening and Structuring conversation
- The Art of questioning
The Art of effective listening
- Intellectual Listening
- Emotional Listening
Dealing with different personalities
- The 4 different personality
- Tuning on to their wavelength
- How to communicate with different genders
- Dealing with difficult people
- The 7 ½ type of people from Planet Saturn
Giving and taking instruction effectively
- Taking Instructions and feedback
- Dealing with problems
- The way to say it.
- Communication methods to avoid.
BODY LANGUAGE 101
- Greetings and Introduction
- Body language in different situations
- Postures, Gestures and stances
Relationship Building
- Bank Account of Relationships
- Rapport Building
- Helping people to like you
Responding vs Reacting
- How to stop kicking the cat
- Enhancing personal power.
- Managing Emotions
How to Influence people
- Master Influencing techniques
Methodology
Using a combination of conceptual presentation, role-plays, exercises & break-out session discussion, participants are able to develop skill sets to deal with selling issues in creative ways that enhance their own effectiveness as well as that of their team members
Certification & Endorsement by : International Professional Managers Association, UK
uration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Visionary Leadership For SME – US016
Overview
According to a recent report of a research done in Asia the most important factor that young executives look for when they go for another job is ‘ opportunity to learn and develop”. This is not very different in other parts of Asia. Obviously a few strategic priorities exist for managers in Asia; one is to groom them to become leaders within a very short time and secondly be able to create a work environment that would enable them to retain talents. Thus it becomes important that fast moving managers, whilst caught up in their daily operational priorities must put an emphasis on exercising leadership. Long term stability and results comes from moving from a manager’s position to a leadership position. The daily requirements to manage for results by focusing on efficiency, policies, procedures, and profitability must continue but it needs to be augmented with leadership skills.
In Transformational Leadership; the key word is to transform. Transform what? The transformation is from a position of getting things done through Compliance to getting results from Commitment. The difference between energy and motivation coming from a committed person as opposed to a compliant individual is apparent. Transformational leadership is about changing the way we work with our team and in doing so we get the team to change the way they work.
Transformational leadership uses renowned leadership expert, John C Maxwell’s concept of the 5 levels of Leadership, expounded in John’s bestseller, “Developing the Leader within You”. Whilst Management’s focus is internal - on benefits for the organisation: results, profitability, etc. The leader’s focus is on people - internally on motivation and increasing morale and externally on improving quality and customer service. Employees not only will enhance performance and productivity but also improve profits when they are committed and inspired to through effective leadership. It also involves the developing people as well.
Learning Outcomes
The two major objectives of this workshop are:
- To enable you to build an increased awareness of your behaviour, needs and values, and how they impact your ability to effectively lead and influence others.
- To develop a personal plan for maximising your leadership effectiveness by:
- Learning what effective self-leadership is
- Assessing your current strengths
- Identifying your areas of opportunity for improvement
- Completing the Leaders Development Plan to identify specific activities and behaviours which will result in increased leadership effectiveness.
Who Should Attend
This workshop is designed for those who wish to enhance their leadership skills towards having a better team spirit. It is applicable to everybody in the organisation. They will learn how to recognise and tailor their leadership approach accordingly.
Often placed in a position of authority over their former peers, many need to know how to handle this new situation. Transformational Leadership gives the skills necessary to handle such situations with confidence.
Course Contents
Module One: Introduction
- Learning to Learn
Module Two: The Transformational Process
- The Four Steps Change process
- Why the resistance to change
- The Need to Change
- Transformational leadership and managing change
Module Three: Transformational Leadership
- Transformational leadership
- Defining Leadership is influence: the leader’s ability to get other to do what you want them to do
- Transformational Leadership in a fast changing environment
- Why do leaders need to lead change?
Module Four: Managing Change and Commitment
- The Four Strategies for Leadership
- Vision
- Communicating Change
- Building Trust
- Self Initiation
- How to get people to “follow you to places they would not go by themselves”
- Compliance versus Commitment
- Getting things done through compliance versus commitment; impact on performance, productivity and quality
Module Five: The 5 Levels of Leadership
- Principles of The Five Levels of Leadership
- Level 1- Fulfilling Roles
- Level 2- Building Connection and Relationship
- Level 3- Managing for Performance and Results
- Level 4- Mentoring and coaching for Replication
- Level 5- Leading at the highest level: Respect
- Moving from Level 1 Leadership to a higher level
- Behaviours associated with each level
Module Six: Building Connections and Relationship
- Connecting with your team
- Relationship Assessment
- Connecting through Dialogue
- Leadership: Integrity and attitude
- Trust ; The Foundation of leadership
- Three steps towards building trust and the Four Elements of Trust
Methodology
Using a combination of conceptual presentation, role-plays, exercises & break-out session discussion, participants are able to develop skill sets to deal with selling issues in creative ways that enhance their own effectiveness as well as that of their team members.
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Training Needs Analysis – US017
Overview
Training Needs Analysis plays a critical role in planning the use of available training and development resources. Critically it ensures that money is spent on essential training and development that will help drive the business forward to meet its objectives. In the same way it can help highlight occasions where training might not be appropriate but requires alternative action such as recruitment or contracting out work.
Weaknesses can be managed with training interventions, while strengths can be consolidated with continued training and maintenance of the status quo. Opportunities need to be balanced against costs; training needs should be factored into these costs while the skills required to drive the business forward can be identified. Key threats can be minimized by identifying areas where training interventions could improve the performance of employees and ultimately, of the organisation.
Learning Outcomes
Participants should be able to undertake the following competencies upon completion of the programme:
- Understanding the concept and importance of Training Needs Analysis
- Explaining and describing the process of Training Needs Analysis
- Identify the three levels of Training Needs Analysis - organizational goals, department needs and individual
- Identify the “gap” existing in the Training Needs Analysis findings
- Discovering methods of collecting data for Training Needs Analysis
Who Should Attend
- Executives, Managers, Supervisors
- Anyone who is currently leading a team
- Anyone who is currently leading a business
Course Contents
MODULE 1 - DISCOVERY OF THE ORGANISATION’S MISSION, VISION AND STRATEGIC GOALS
- understanding the organisation’s purpose and goals for TNA
- identifying the roles of the training officer and you
- aligning performance needs to organisational goals
- applying organisation’s mission and vision in TNA planning
MODULE 2 - GETTING TO KNOW THE BENEFITS OF A TRAINING NEEDS ASSESSMENT
- framing the problems or opportunities of interests
- providing the foundation for planning
- taking action for improving learning, training and performance
- aligning resources with strategy and setting goals for future action
MODULE 3 – LOOKING AT THE SIGNALS INDICATING TRAINING NEEDS
- identifying the newly hired employees with orientation
- indicating training for the newly promotes or transferred
- looking at immediate needs and eventual needs for skills and knowledge
- poor performers for “work wellness” programme
MODULE 4 – TAKING A LOOK AT THE FOUR APPROACHES TO NEEDS ASSESSMENT
- focusing on critical priorities and dropping the non-value added work
- using the guidelines on how needs assessment are actually conducted
- reviewing the work challenges and changes from outside and inside the organisation
- understanding the four approaches to needs assessment
MODULE 5 – UNCOVERING SPECIFIC TRAINING NEEDS
- analysing the order and process of job analysis
- identifying the responsibility of people determining what is required in a job
- determining the goals of training and the goals of the job
- specifying content of the job and level of skills or knowledge
MODULE 6 – APPLYING THE NINE STEP PROCESS FOR A NEEDS ASSESSSMENT I
- gathering data about a job in the organization
- developing and understanding of performance standards
- measuring the performance that is occurring
- determining the differences between standards and performances
Methodology
- Case study method : Problem solving and decision making, exchange of ideas
- Lecture : Knowledge acquisition
- Role play : Near life situations
- Sensitivity : Change attitudes and interpersonal skills
- Coaching games : Problem solving and decision making
- Application : Set projects to determine understanding
- In basket : Real life situation solving
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Customer Service Excellence – US018
“Keeping me satisfied is a big step forward, but that doesn’t mean we are getting married” —A Customer
Overview
Customer satisfaction is no longer enough. Satisfied customers are not loyal customers. They shop around. They may like an organization or its competitors, depending on who offers the greater temptations. Not to forget that competitors are trying hard to woo customers away from other organizations when it is least expected. Under such a competitive and demanding environment, organizations have no choice, but to provide excellent customer service to attract and retain their customers. As a manager, you have no choice either, but to beef-up your knowledge and skills in wowing your customers, not only for your business success but also for your business survival.
How much more profit could an organization make annually if it had customers who kept on coming back to the organization again and again? Wouldn’t be wonderful if an organization’s customers were so satisfied with its services that they simply advertised its business favourably through words of mouth? It only happens in dreams? Not really. This program will help develop your customer service managerial knowledge and skills to make your dreams come true.
Learning Outcomes
- Strategize on how to manage your customers excellently to realize your organization’s service vision
- Plan and execute the relevant initiatives to accomplish business goals
- Align and maximize usage of all necessary resources
- Develop appropriate measurements to track your customer service performance
Who Should Attend
- Senior Managers
- Managers
- Executives
Course Contents
Introduction
- Lifetime Value Of A Customer
- Customer Service Management
- Goods Versus Service
- Customer Value And Expectations
Initializing
- Leading
- Service Leadership Quality
- Cultivating Service Leadership
- Visioning
- Service Vision
- Vision Internalization
- Strategizing
- Voice of Customers
- Service Strategies
- Service Standards
- Mobilizing
- Planning
- Performance Cycle
- Goal Alignment
- Measurements
- Implementation Plan
- Implementing
- Follow Through
- Performance Tracking
- Communication
- Accountability
- Sustaining
- Innovating
- Service Innovation
- Service Ideas
- Measuring
- Measures Against Standards
- Guidelines
- Tracking Service Performance
- Customer Service Excellence Management Review
- Living
- Aligning
- Structure Alignment
- People Alignment
- Process Alignment
- Technology Alignment
- Performing
- Service Enablers
- Moments of Truth
- After-Sales Service
- Service Recovery
Methodology
Using a combination of conceptual presentation, role-plays, exercises & break-out session discussion, participants are able to develop skill sets to deal with selling issues in creative ways that enhance their own effectiveness as well as that of their team members.
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Negotiations skills For Effective Cost Cutting – US019
Overview
Negotiation is a game in business, politics and love. The course is structured in an integrated modern analytical thinking process; with good practice in negotiation as a hallmark.
It is to systematically build an arsenal of ideas which provide the negotiator with a realistic sense of confidence in dealing with others; whether in procurement, law, accounting, conflict resolution, problem solving or community affairs.
It is about how to analysis your power and strength, how to make concessions without weakening your position and how to set goals which reflect your high aspirations. It deals with status and the influence it exerts on people.
A Skill that must be acquired for personal and professional profitability; to achieve desired outcome; to foster business and strategic relationship; to maximize financial returns; to neutralize difficult situation; to build confidence; to reduce time wastage and to understand and over come cultural differences.
Learning Outcomes
- Develop an understanding of the terms and benefits of NEGOTIATION on a company’s bottom line
- It is a front end gain to the Enterprise. What difference would 2% make to your business? (and it could be more!)
- Whether getting a better sales price, paid more quickly, or saving money on your purchases you can help your bottom line or collective bargaining situation.
- Negotiation skills training can help your management, operational teams and others within your organisation to achieve better results
- Analyze the different components of a negotiation plan complexity
- Develop a plan and checklist for readiness for successful negotiation Develop an understanding of how negotiation strategies and tactics creates value for organization
- Consider cultural diversities that have the impact on negotiation
Who Should Attend
- Senior Managers
- Managers
- Executives
Course Contents
The Anatomy of Negotiation
- The Negotiation Process
- Four Phases of Negotiation
- Planning and Preparation
- Negotiation Variables – what is your aspiration level?
- Strategies
- Tactics/deadlock/countermeasures
- Methods of Persuasion
- Negotiation Power – you have more power than you think
- Principles of Negotiation Power
- Traits of a Good Negotiator – men who influence
- Being Proactive instead of Reactive
- Negotiation Tools
- Psychology of Negotiation
- Winners and losers
- Negotiating in groups
- Cross cultural negotiation
Methodology
Using a combination of conceptual presentation, role-plays, exercises & break-out session discussion, participants are able to develop skill sets to deal with selling issues in creative ways that enhance their own effectiveness as well as that of their team members.
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Energy Management and Cost Savings Strategies for SMEs – US020
Overview
There are increasing number of businesses where energy management is included as part of management strategies to improve bottom line results. Evidence shows that energy management has direct commercial benefits. Energy audits suggest that most businesses can save between 5 ~ 25% on energy costs annually.
In other words, improvement in the way an organization uses energy can reduce operating costs and improve profitability, thus providing a competitive edge for business continuity.
Learning Outcomes
- To enable participants to understand and attain knowledge on Energy Management
- Gain insight of energy use, cost, technologies and how to improve profits by reducing energy cost
- Make energy conservation as part of daily life
Who Should Attend
- Facilities Manager / Engineer / Chargeman
- Production Manager / Enginner / Technicians
- Process & Equipment Engineers
- Building maintenance Managers/Supervisors
- Building Services Engineers
- Any body who is interested in Energy Management
Course Contents
- 1.0 Basic Electrical Theory related to energy management
- 1.1 What is Energy Management?
- 1.2 Why Energy Management?
- 2.0 Understanding and minimizing your Electricity bills
- 2.1 Understanding our TNB Tariff structure
- 2.2 Maximum Demand and how to control
- Overview
- Understanding Max. Demand Charges
- Effect of Electric Motor starting on Max. Demand
- Demand & Energy Management system
- 2.3 Assignment
- 3.0 Energy Audit Measurement
- 3.1 Why need measurement
- 3.2 What data need to be measured?
- 3.3 Explanation on energy audit instruments
- 4.0 Fundamental of Energy Audit Technique
- 4.1 Overview
- 4.2 What is an Energy Audit?
- 4.3 Energy Audit Process
- 4.4 In house Energy Audit exercise
- Air conditioning system
- 5.1 Fundamental Principle
- 5.2 Types of Air Conditioning systems
- Split units
- Package Units
- 5.3 Energy saving opportunities on AC Systems
- 5.4 Work Shop
- Motors & Variable Speed Drives
- 6.1 Motors & its operation Principle
- 6.2 Motors Types
- 6.3 Motor Losses
- 6.4 High Efficiency motors
- 6.5 Energy saving opportunities in Motors
- 6.6 Work Shop
- Compressed Air System
- 7.1 Compressed air systems i
- 7.2 Compressor operation
- 7.3 Estimating Compressor Energy Usage
- 7.4 Energy saving opportunities
- 7.5 Work Shop
- 8.0 Lighting – Energy saving opportunities
- 8.1 Lighting Terminology
- 8.2 Source of lighting
- 8.3 Lighting requirement
- 8.4 Ballast – conventional
- 8.5 Energy saving opportunities<
- 8.6 Work Shop
- 9.0 Financial Analysis of projects
- 10.0 Energy Management Strategic Plan
- 11.0 Energy Monitoring, Control & Reporting
Methodology
The course will be delivered through facilitation sessions, lectures, group discussions, group interactive presentations, case study and role plays.
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Three (3) Days
Course Fees
RM 5,000 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Business Intelligence Certification Programme – US001
Overview
The BIC Programme is designed to help managers transform the terabytes of data that bombard the organisation, into business intelligence in which the managers can use to drive efficiency, mazimise technology investment of the company and structures the customers’ relationships. In knowledge intense economy success depends on the company’s ability to exploit its available knowledge resources.
The programme will help marketers, business analyzers, accountants, financial analysts, executives, small business owners and other non IT professionals effectively analyse business data through the hands on use of modeling and other techniques using popular software tools such as spreadsheets and SAS.
Learning Outcomes
- Develop the ability to use technology management systems to find and share knowledge expertise and information
- Respond smarter and faster to environment and competitive changes
- Discover how cutting edge data mining techniques can help to sift through large volumes of transactional and customer data
- Receive useful knowledge to improve market segmentation and target marketing, process analysis, customer service, customer retention and churn management
- Develop the ability to obtain data to build analytical models from large and complex corporate databases and import it into end user tolls such as MS Access and MS excel without having to rely on IT personnel
- Learn how new modeling methods in revenue management can be used to optimize the sales of perishable (time constrained) services such as airline assets, hotel rooms, hospital beds and many more
Who Should Attend
The programme is valuable for anyone who needs to analyse business data using such analytical decision tools as statistics, discrete optimization, simulation, database manipulation, data mining and knowledge management.
- Corporate Managers and Executives
- Accountants
- Accounting and Financial Analysts
- Financial Managers
- Operation Managers
- Sales Managers
- Business Analysts
- Market Research Analysts
- Small Business Owners
Course Contents
Module 1 : Statistical Modelling and Revenue Management
- Descriptive Statistics
- Regression Model
- Revenue Management
Module 2 : Decision Modelling and Analysis
- Decision Analysis and decision trees
- Linear programming and optimisations
- Simulation Models
Module 3 : Database Management
- Using desktop Databases
- Working with Corporate Databases
- OLAP and Dashboards
Module 4: Balanced Scorecard & Leveraging Organisational knowledge
- Balanced scorecard - Tying metrics to strategy
- Web Analysis / Analysing social network media
- Web Analytical 2.0 / Analysing social network media
Module 5 : Data Mining
- Introduction to Data Mining
- Classification and Prediction Mining
- Clustering and Association Rule Mining
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Twelve (12) Days
Course Fees
RM 5,000 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Management and Leadership Certification Programme for Engineers and Technical Professionals – US002
Overview
Technical competent engineering and Information technologies professionals face new challenges when they move into management positions. They need to address people issues involving their staff and people in the other departments within their organisations, business issues in understanding their department roles in the context of organisational business goals and strategies and leadership issues in staff motivation and extending influence throughout an organisation.
This programme in management and leadership certification programme for Engineering and Technical professionals will provide precisely the knowledge and skills that technical people need to become effective managers.
Learning Outcomes
Candidates who complete this programme will be better equipped to hand Interpersonal issues, address departmental matters both operationally and strategically, improve and ensure that their department activities are in alignment with their organisational goals.
It also enable the candidates to;
- Provide leadership and direction for their department
- Communicate effectively with their staff, peers and upper management
- Address human resources (HR) issues and recruit top technical talent
- Develop effective budgets for a technical department
- Manage small scale technical projects
- Manage vendors, the procurement process and outsourced service providers
Who Should Attend
The programme is designed for people who have solid technical skills in a field such as engineering or information technology and have either been promoted recently to a management role or wish to prepare themselves for such a transition.
Course Contents
- Module 1 : Situational Leadership for Technical Managers
- Module 2 : Effective Communication for Technical Managers
- Module 3 : Human Resources for Technical Managers
- Module 4 : Budgeting and Finance for Technical Managers
- Module 5 : Technical Vendor Management : Purchasers, procurement and outsourcing
- Module 6 : Project Management principles and practices
- Module 7 : Project Management of Information Technologies (optical module)
Methodology
This programme use combinations of teaching and training methods such as lectures, activities, simulations case studies, interactive and group discussions and presentations
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Twelve (12) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Certified International Professional Trainer (CIPT) UK – US003
(The Post Experience Qualifying Programme - (PEQP) Model) Bench marking towards professional managers excellence
Overview
Training is a growing dynamic and lucrative industry. It is something no company can afford to do without. The constant and consistent demand for the improved skill set of a company’s personnel, whether it is knowledge based or personality based, is palpable.
Then again the training industry is “abuzz” with renewed conversations about competencies and certification. Some in the training industry are describing workplace learning and performance as the direction for the training profession to take in the future.
While these conversations are interesting, what trainers really is identifying skills deficiencies by assessing needs and providing training, where appropriate to increase a worker’s skills and to meet business needs.
The conversations about competencies have been going for many years. Every five years or so one of many professionals associations gathers a team of experts to research training competencies but rarely has the final step taken to establish a certified programme to encourage trainers to develop and prove their competency.
The programme designed by International Professional Managers Association UK draws on over 15 years of experience in training trainers by the Association training clinics. The training clinics core business is to train subject matters experts, to become trainers as well as course designers, facilitators, training manager and training coordinators. It identifies real world competencies for those who staff a training function.
Choosing training as a profession is a path many would like to follow but they don’t know how to start. As an aspiring trainer you may find yourself asking;
- How do I become a certified corporate trainer?
- How do I obtain training contracts?
- How do I identify the needs of potential clients?
- How do I design a training solution and resources to meet their needs?
- How do I develop an impressive training proposal?
- How do I ensure delivery of quality training and ROI is achieved?
It may seen as a daunting path to take for many. But with the right training, tools, and guidance, the Association’s Train the trainer certified programme will light the way for you.
The Certified International Professional Trainer (CIPT) UK programme is delivered based on the certification model as described in the progression process of Train the trainer programme
The modules expand on well accepted the tested model which consists of Analysis, Design, Development, Implementations and Evaluations combining other surrounding task and responsibility of a trainer such as reporting and demonstration, marketing as a trainer, client relationship and demonstration techniques which are rarely included in part of the Train the trainer programme.
This programme is valuable and specifically caters to training managers, training specialist, design specialists, learning specialists, teachers, lecturers, facilitators and technical experts and specialist who are involved in training who is requested to do training. It is also beneficial to individuals who are considering training as a significant part of the professional career.
Programme Content
The International Professional Trainer Certification (IPTC, UK) course gives you a pragmatic approach by providing a batch of learners to train upon completion of your assessment (VIVA Presentation) towards demonstrating the competencies learned throughout the programme. Hence this is an all practical approach to becoming an “Certified exceptional Trainer”.
Turn theory to practice with your own training batch.
The modules expand on well accepted the tested model which consists of Analysis, Design, Development, Implementations and Evaluations combining other surrounding task and responsibility of a trainer such as reporting and demonstration, marketing as a trainer, client relationship and demonstration techniques which are rarely included in part of the Train the trainer programme.
- Training Module 1- The Trainer in the Organisation : Pre Evaluation Needs Analysis
- Training Module 2- Training Needs Analysis (TNA)
- Training Module 1- Training Design: Lesson Planning & Content Development
- Training Module 1- Training Implementation & Training Delivery
- Training Module 1- Training Evaluation
- Training Module 1- Report Generating & Report Presentation
- Module 1 : The Trainer In The Organisation - Pre Evaluation Needs Analysis
- Competency Focus
- Organisational Awareness
- Performance Awareness
- Training Process Awareness
- Purpose of the Module
- Provides a business-wide strategic perspective to training and development
- Introduces participants to adult learning theories and principles
- Introduces the training process framework as basis for skill development
- Module Objectives
Participants are expected to gain competencies in,
- Develop an Training & Development strategy map
- Given a case study, develop an training & development scorecard
- Provide examples of applied adult learning theory
- Identify the elements of the training cycle
- Competency Focus
- Module 2 : Training Needs Analysis
- Competency Focus
- Job Analysis
- Data Gathering and Analysis
- Questioning and Listening
- Problem Identification
- Purpose of the Module
- Provides a realistic needs analysis approach
- Provides a how-to approach to needs analysis
- Provides a faster needs analysis procedure
- Participants are provided with enough practice sessions on the “how-to’s”
- Develops your credibility among managers in your organisation
- Module Objectives
Participants are expected to gain competencies in,
- Planning a needs analysis system
- Performing job / task analysis
- Designing survey questionnaires
- Conducting performance related interviews
- Conducting focus groups
- Determine causes and solutions for job performance problems
- Determine the cost-benefits of training
- Competency Focus
- Module 3 : Training Design : Lesson Planning & Content Development
- Competency Focus
- Writing Training Objectives
- Job Analysis
- Training Methods
- Training Resources
- Planning and Scheduling
- Purpose of the Module
- Provides a template for training design and development
- Explains the step-by-step procedure in training design
- Gives sufficient opportunity for participants to do prototype designs
- Introduces the concept of the design matrix
- Encourages creativity in design
- Demonstrate the necessary components of learning outcomes
- Distinguish between learner-centered and trainer-centered considerations
- Module Objectives
Participants are expected to gain competencies in,
- Job / task based curriculum development
- Using a participative method of job analysis
- Using mind-mapping techniques in design
- Writing learning objectives that are always measurable
- Using design parameters
- Using a design matrix
- Designing training programmes with immediate back-on-the-job use
- Competency Focus
- Module 4 : Training Implementation : Training Delivery
- Competency Focus
- Training Logistices (Resources Implications)
- Learning Style Awareness
- Group Management
- Presentation
- Demonstration
- Facilitation
- Purpose of the Module
- Provides a theoretical base for adult learning strategies
- Provides strategies for re-designing training programmes to suit adult learners
- Introduces strategies built around the multiple modalities model
- Reinforces the active learning principle
- Provides a how-to approach to designing adult learning sessions
- Participants are given sufficient practice sessions and feedback on adult instructional design including re-design of existing programmes
- Module Objectives
Participants are expected to gain competencies in,
- Applying adult learning theory and principles
- Motivating adult learners
- Setting conditions that are appropriate for adult learners
- Using learning strategies that are effective for adults
- Deliver training sessions around adult learning principles and methods
- Competency Focus
- Module 5 : Training Evaluation
- Competency Focus
- Evaluation Level Awareness
- Use of Evaluation Instruments
- Summarising and Reporting
- Purpose of the Module
- Encourage more depth in the level of training evaluation
- Provide the theoretical basis for training evaluation
- Provide the main distinctions among the different levels of evaluation
- Develop the tools of evaluation
- Module Objectives
Participants are expected to gain competencies in,
- Developing an evaluation system
- Distinguishing the different levels of evaluation
- Developing evaluation methods and instruments
- Preparing an evaluation report
- Competency Focus
- Module 6 : Reporting Generations & Report Presentation
- Competency Focus
- Format of reporting
- Responsibility & accountability in communicatio
- Commitment to deliver results
- Purpose of the Module
- Provide the effective way of communicating the result of training through the use of training report format
- How reporting represent “the impact” of training
- Preparing documentation is a valuable extension of training services and serves as a proof of our commitment to delivery results
- Developing tools of reporting
- Module Objectives
Participants are expected to gain competencies in,
- Distinguish the different presentation formats of reporting training completions
- Developing precise presentation techniques and varieties in ratio’s and visual data’s in the preparation of training reports
- Competency Focus
Certification & Endorsement by: International Professional Managers Association, UK
Duration: Twelve (12) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Contact Person :Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax
Tel: | 03-2142 2015 |
03-2142 2016 | |
Fax: | 03-2142 2017 |
Email Address :ipma.my@ipma.co.uk
Certified International Professional Managers (CIPM) UK – US004
(The Post Experience Qualifying Programme - (PEQP) Model) Bench marking towards professional managers excellence
Overview
The Post Experience Qualifying Programme (PEQP) has been specifically developed for senior managers and executives who wish to earn the designation as a CERTIFIED INTERNATIONAL PROFESSIONAL MANAGER (CIPM) UK certification Award. This certification entitles the holder to receive a practicing license from the International Professional Managers Association, UK which confirms that the holders has the requisite managerial competency skills and abilities to act and discharge their managerial responsibilities competently and effectively. The license provides confidence to both employers and clients.
To achieve this certification Award status and the practicing license, managers are required to demonstrate their ability to resolve problems in related six case study modules assessment conducted by the UK examination council of the Association in Malaysia. Competency will be assessed on the basis of their ability to solve problems and provide logical and coherent solutions to the identified problems in the case study.
Passing the vigorous PEQP assessments of the International Professional Managers Association, UK and satisfying work experience and membership requirements will enable the candidates to become a “CERTIFIED INTERNATIONAL PROFESSIONAL MANAGER”, an Associate member of IPMA and to use the designator letters CIPM (UK), AMPMA and ultimately gaining Certified Fellowship status and the designation FCIPM, FPMA respectively.
International Professional Managers Association, UK is an International Examining, Licensing and Regulatory Professional Body that offers qualifications in the three main areas, management, marketing and computing. Membership to the Association is strictly by assessment.
The Post Experience Qualifying programme (PEQP) for the Award of Certified International Professional Manager (CIPM) UK is validated and recognised by (NARIC) UK, the National Recognition Information Centre for the United Kingdom that confirms the Benchmarking of the PEQP Awards with the Qualifications framework for England, Wales and Northern Ireland National (NQF) Standard.
Target Group
The programme is suitable for any managers across Industry sectors who meets the eligibility requirement for education and experience as prescribed by the International Professional Managers Association, UK.
Entry Requirements
- A Bachelors degree or equivalent and preferably with post work experience at managerial level
- A Higher Diploma or Associate degree and an equivalent with a minimum of seven year post work experience at managerial level
The Course Objective
The objective of the PEQP Programme is as follows;
- To enable the managers to develop advanced professional skills to meet the demands of their business organisations.
- To enable the students to develop and apply analytical and problems solving skills in variety of business and management contexts.
- To enable the students to exercise creativity in solving management and business problems.
- To enable the students to improve their career and employment prospects through membership and licensing from the IPMA.
- To enable the students to appreciate the value of advanced studies as part of a process for career development.
- To enable the students to have the confident to apply knowledge and understanding to improve business practices in diverse business and cultural environments.
Learning Outcomes
- Ability to identify and apply a variety of different learning strategies.
- Range of cognitive, critical, intellectual resources, personal and interpersonal skills.
- Critical awareness of current issues and problems relating and concerning the effective management of business and their organisation in diverse cultural environments.
- Understanding of the practical knowledge, techniques and skills applicable for the effective management of business and their profession.
- Ability to present and communicate ideas in a structured manner through the completion of an assessment (Examination)
- Ability to apply and transfer practical solutions to identify management and business problems.
- Ability to conduct and incorporate research into business, people and organisations, management theories and techniques to identify problems and their solutions.
Training Methodology
PEQP training methods involve the concept of truly self determined learning called Heutagogy hence is appropriate to the needs of learners in the twenty first century, particularly in the development of individual capability.
- Facilitation of subject issues
- Discussions (Dialogues)
- Case Study Analysis, Interpretation and Presentation
- Self learning (Independent study)
- VIVA Presentation and defend
Certificates and Award
Upon successful completion of the PEQP Programme, the candidate is awarded with the following certificates;
- Certified International Professional Managers (CIPM) UK Award
- Certified Practicing Licence (Management Consultant)
- Fellowship Award with designation title FCIPM, FPMA (UK)
Training Programme Outline : Module Descriptions
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Module 1 : Strategic Issues of Globalisation
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Module 2 : Strategic Negotiation and Crisis Management
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Module 3 : Strategic Roles of Consultants in Managing Change
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Module 4 : Strategic Issues in Planning & Project Management
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Module 5 : Strategic Issues in Operations Management
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Module 6 : Strategic Business Transformation Models and Vision
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Certification Programme Fees
Per module = 16 hrs (2 days) RM 2,000 (RM 1,000 per day)
6 modules = 1 module x 2 days x 6 modules = 12 days x RM 1,000 = RM 12,000
Contact Information
Name and Address of Training Provider
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Contact Person :Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax
Tel: | 03-2142 2015 |
03-2142 2016 | |
Fax: | 03-2142 2017 |
Email Address :ipma.my@ipma.co.uk
Certified Office Administrator (COA) – US005
Overview
Clerks, administrative assistants and secretaries are actually key players in any business. They perform a variety of tasks that keep the daily business operations flowing smoothly. They act as support for managers, executives and other leaders in the company. A good administrative staff with the right attitude, and given the necessary skills, will be able to grow to the position of Admin and HR Managers.
Today, the roles of administrative staff are not only about taking direction from their bosses, but encompass a great deal of activities to assist the boss. Administrative staff should be well versed not only in clerical and stenographic responsibilities, but also act as a communicator and an expert planner. The performance of the clerical staff reflects the effectiveness of their bosses, therefore requiring both parties to work together interdependently. Clerical staffs of today are unlike the yesteryears – more challenges as well as opportunities await them.
Learning Outcomes
The aims of this qualification are to:
- Provide candidates with the knowledge, understanding and skills covering the entire scope of administrative responsibilities
- Ensure that the candidates are more competent to perform independently and to support operations more efficiently and effectively.
At the end of this program, the candidates will be
- Able to use ProPak techniques to prioritize and organize their work.
- Able to understand and apply 5S concepts in managing the office
- Project a more professional image in dealing with clients, staff and management.
- write reports which are concise and comprehensive.
- acquire ways and methods to get a team to work towards one objective.
- Employ good techniques for easy and quick retrievability of information.
- Adopt EXCELLENCE mindset towards customer service.
- Able to improve organization’s productivity by using problem solving techniques.
- Understand how management thought relates to organizational behavior.
Course Contents
Managing & Organising Yourself
- Unleash your potential
- Introduction to time management
- Causes of poor time management
- Principles of personal management
- Becoming proactive (activity)
- Daily time management tools
- Propak tool
- Handling procrastination
- Stress management
Core Skills For Admin
- Professional image & office etiquette
- Personal administration (pa) duties
- Office equipment handling & maintenance
- Postage & courier
- 6 S housekeeping
Business Writing Skills
- Business communication
- Effective report writing
- Effective letter writing
- Introducing business letters
- Rules of good writing
- Other written communications
- Rules for presenting numbers
Business Interpersonal Skills
- Communication
- Work on Yourself First!
- Capitalizing on the 3Vs
- Interpersonal skills
- Developing Interpersonal Skills
- Adopting the Right Behavior Style
- Tackling Interpersonal Problems
- Image & Body Language
- Oral Communication
- Non Verbal Communication
- Giving and Receiving Feedback
Organising Meetings & Events
- Event / project management elements
- Budgeting & forecasting
- Working as ad-hoc & sub ad-hoc team
- Ad-hoc meetings
- Proposals
- Monitoring progress
- Techniques and tools for...
Information Processing
- Document control
- Electronic file management
- Filing system
- Easy reference and retrieval
- Inventory management
- Database management
Customer Care
- Defining “Excellence” in customer service
- Characteristics of a professional customer service personnel
- Giving positive ‘Moments of Truth’
- The art of communicating
- EQ in customer service
- Different strategies for different personalities
- Steps in handling complaints
- Turning complaints to service recovery
- Handling customer complaints
- Quality telephone service
Quality & Productivity Improvement
- The importance of productivity
- Ways of improving productivity
- Process improvement methods
- The Concept of Quality
- Quality Costs
- Your Role
- Achieving performance objectives
- Ways to sustain and continuously improve productivity
Professional Skills for Administrators & Secretaries
- Organization
- Organizational culture
- Human resource duties & skills
- Purchasing duties & skills
- Operations planning and control
- Inventory control
- Purchasing
- Book keeping & financial practices
Certification & Endorsement by : International Professional Managers Association, UK
Title : Certified Office Administrator(upon completion of all 9 modules)
Duration : Twelve (12) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Certified Professional Supervisor (CPS) – US006
Overview
As one moves into a Supervisory Role, he/she is actually being thrust into a management position. In that capacity, being technically competent by itself is not good enough, as their role now encompasses greater scope especially handling PEOPLE. The challenge therefore, is for the Supervisors to master the skills that trigger the human factor, so that they could optimise all other resources through them.
Learning Outcomes
At the end of this training, the participants will :
- Unleash the leadership competence in them
- Adopt a well balanced approach to leadership rather than only focusing on results.
- Learn the art of supervising
- Know how to do effective performance management and appraisal
- Collect the right data and then to analyze that data in an understandable way.
- Be more confident and self-empowered when doing presentations.
- Be proactive by using Time Management Matrix
- Take control of their time and work
- Learn ways of coaching & mentoring to achieve improved performance
- Incorporate more “Emotional Quotient” competencies in their interpersonal skills.
Course Contents
Develop the Leader within You
5 Levels of Leadership
- Level 1 : Position
- Level 2 : Permission
- Level 3 : Production
- Level 4 : People Development
- Level 5 : Person hood
- Synergy & Cohesiveness
7 QC Tools
- Module 1: Fundamental of Quality Improvement
- Module 2: Diagnosing a Problem using QC Tools
- Module 3: Deriving Information form data
- Module 4: Pareto Analysis
- Module 5: Histogram
- Module 6: Control Charts
- Module 7: Brief understanding of the other tools
Operations Planning & Goal Setting
- Introduction to time management
- Causes of poor time management
- Principles of personal management
- Becoming proactive
- Daily time management tools
- Effective delegation
- Paperwork management
- Handling procrastination
- Setting standard, goals & targets
Communication & Interpersonal Skills
- Communication
- Work on Yourself First!
- Capitalizing on the 3Vs
- Interpersonal skills
- Adopting the Right Behavior Style
- Image & Body Language
- Oral & Non Verbal Communication
- Giving and Receiving Feedback
Coaching & Counseling
- The coaching process
- Setting the climate for productive coaching
- The power of effective communication
- Dynamics of an appraisal
- Components of counseling in the workplace
- Functions of counseling
- Helping people to find their own solutions
- Coaching vs. Mentoring
- Types of mentoring relationship
- Mentoring process & skills
Performance Management & Appraisal
- Performance Management and feedback
- Setting standard, goals & targets
- Establishing and updating performance measures
- Performance monitoring
- Ongoing performance communication
- Performance appraisal
- Performance development plan
- Your role in supporting the change
Personal Organisation & Time Management
- Introduction to time management
- Causes of poor time management
- Principles of personal management
- Becoming proactive (activity)
- Daily time management tools
- Propak tool
- Effective delegation
- Paperwork management
- Handling procrastination
- Critical success factors for priorities & deadlines management
Effective Presentation & Meetings
- Module 1 – Your self-image
- Module 2 – Audience analysis
- Module 3 - Creating impactful content
- Module 4 – Body language
- Module 5 – Verbal & vocal
- Module 6 – Professional visual aids
- Module 7 – Thinking on your feet
Business Writing Skills
- Business communication
- Effective report writing
- Effective letter writing
- Other written communications
- Effective visual presentation
Certification & Endorsement by : International Professional Managers Association, UK
Title : Certified Office Administrator (upon completion of all 9 modules)
Duration : Twelve (12) Days
Course Fees
RM 4,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Certified Quality Management System Manager (CQMSM) – US007
Overview
The course provides participants with an in-depth overview of the responsibilities and duties of a Quality Management Systems Manager. It is designed to address each aspect of a Quality Management System Manager’s role and to enable him/her to maintain and continually improve the established quality management system with an opportunity to achieve certification. This program addresses the need for a professional quality systems manager to carry out planning, executing and controlling activities needed for an effective quality management system.
Learning Outcomes
By the end of this course, participants should be able to:
- Interpret and implement the requirements of the ISO 9001 QMS in their organization
- Identify the suitable quality tools to be used in implementing and monitoring and measuring the effectiveness of the QMS
- Effectively manage documents related to the QMS
- Effectively lead the team responsible to ensure effective implementation of the QMS manage the QMS in their organization in a professional manner
Who Should Attend
Quality Supervisors, Quality Engineers/Executives, Quality Management Representatives (QMR/MR), Quality Managers, Quality Practitioners, Manufacturing Managers/Executives, those interested in pursuing a career in Quality Management Systems and those interested in gaining more knowledge in this field.
Assessment Method
- Examination = 60%
- Case Study = 40%
- Passing Mark = 60%
Methodology
Lecture Sessions, Case Studies, Simulations, Interactive Sessions & Group Discussions.
Course Contents
Day 1 :Module 1 – Quality Management Systems (Duration = 1 day)
- Introduction to Quality
- Quality Management Systems
- Quality Models
- Quality Management Principles
- Interpreting ISO 9001
- Developing and Implementing a QMS
- Internal Auditing
Day 2 :Module 2 – Document Management (Duration = 1 day)
- Introduction
- Benefits of Documentation
- Types of Documents
- Managing Documents
- e-Documentation
Day 3 – 4 : Module 3 – Quality Management Tools (Duration = 1½ days)
- Problem Solving Tools
- Process Management
- KPI’s
- Monitoring and Measurement Tools
Day 4-5 :Module 4 – Managerial Skills (Duration = 1 day)
- Strategic Quality Planning
- Organizing the team
- Communication
- Leading the team
- Controlling the team
Day 5 :Exam (Duration = 3 hours)
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Five (5) Days
Course Fees
RM 3,500 per day - (in-house)
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address
Certified Cleaning Supervisor (CCS) – US008
Overview
The course provides participants with knowledge on the various methods of cleaning using various tools. It outlines the roles and responsibilities of an effective cleaning supervisor. This course provides practical skills necessary for the job and addresses the need for qualified cleaning supervisors/managers in the industry who are able to effectively lead a team of cleaning operators. The course is also practical as it provides skills sets necessary for cleaning operatives and how to carry out cleaning tasks in a safe, effective and efficient manner.
Learning Outcomes
By the end of this course, participants should be able to:
- Understand the roles and responsibilities of a cleaning supervisor
- Understand the various cleaning surfaces in the industry
- Understand the various types of cleaning chemicals as well as their use, mixture and disposal
- Gain the necessary skills to carry out cleaning with and without machines
- Use appropriate cleaning equipment
- Provide basic training to cleaning operators
- Effectively supervise cleaning operators
Who Should Attend
Maintenance Supervisors/Executives, Administration Supervisors/Assistants, Cleaning Supervisors, Senior Cleaning Operators, those interested to venture into this filed or gain more understanding in this area.
Methodology
Lecture Sessions, Case Studies, Simulations, Interactive Sessions & Group Discussions
Assessment Method
- Examination = 30%
- Practical/Case Study = 70%
- Passing Mark = 80%
(The certification is ultimately achieved by taking and successfully passing an exam at the end of the course.)
Course Contents
Certification & Endorsement by : International Professional Managers Association, UK
Duration : Eight (8) Days
Course Fees
RM 4,500 per person - (in-house )
Public : RM 1,000 (per module per day) per person
Contact Information
Name and Address of Training Provider -:
IPMA (Malaysia) Sdn Bhd
Suite 13.02, 13th Floor
Wisma Mirama, Jalan Wisma Putra
50460 Kuala Lumpur
PSMB Approved Training Provider No : 2030(1505)
Dr. Navaneetha Sagaya Balan
Mr. Subramaniam
Telephone and Fax -:
Tel: 03-2142 2015 / 03-2142 2016
Fax: 03-2142 2017
Email Address